Below are answers to commonly asked questions. If you don't see what you're looking for, please contact us . Click on the question to see the answer.
I'm not sure what size glove I need; do you have a sizing guide?
You can view our sizing guide. A sizing guide is also displayed on all of the glove product pages. We also offer free exchanges if you do order the wrong size.
Can I wash 212 gloves?
Some 212 Performance Gloves are washable. If a glove is washable, you will find washing instructions on a tag on the inside of your gloves.
Can I get a replacement for a damaged glove?
As gloves are consumable and will wear down after repeated use, we only offer replacements for manufacturing flaws. Please contact us if you need a replacement glove.
Do any of your gloves offer cut protection?
Some of our gloves offer cut protection. You can learn more about cut protective gloves here and view our cut resistant gloves.
Where can I find the EN388 rating of a glove?
All of our gloves that have been tested for EN388 standards will show the results on the glove product pages.
Where can I learn more information about specific glove safety features?
You can view all of our glove safety features here.
Can I change my order after I place it?
As we process and ship orders quickly (12-24 hours during business week), it is unlikely that we'll be able to make changes to your order after you submit it. If you would like to try to update your order, please contact us.
What payment methods do you accept?
We accept all major credit cards: Discover, Visa, Mastercard, and American Express. We also accept PayPal.
Is my information secure when I place an order?
Yes, we use industry standard SSL encryption to protect your personal information during checkout and contact forms.
Can I place an order from outside the USA?
At this time, our website only accepts orders in the USA.
Can I buy in bulk?
Please contact us if you are interested in buying in bulk.
Why isn't a discount code working?
The discount code you used may be expired, limited to one time use, or require you to be logged into your account.
How can I check the status of my order?
Use the tracking number provided in the shipment confirmation email to check the status. If you do not have a shipment confirmation email, please contact us to check your order status.
When will my order ship after I place my order?
Most orders are shipped out within 12-24 hours during the business week and delivered within 1-5 days depending on delivery method and receiving address.
How will my order ship?
You can select the shipping method on the checkout page, but we offer several UPS shipping options including standard ground, 2-day air, and next day air. Please view our Shipping & Returns page to learn more about our shipping methods and rates.
Do you provide tracking?
All orders are shipped using a trackable UPS shipping method. You'll receive an email with tracking information once your order ships.
Returns & Exchanges:
I ordered the wrong size, can I exchange it for the correct size?
Yes, we want to make sure your gloves fit perfectly so we provide free exchanges for new items with packaging intact. We are not able to exchange used gloves or gloves not in packaging. Please contact us if you need to exchange sizes.